Deputy Head of Operations

Craft, Creativity and Community – we are Company of Cooks! These are our values, and they go far beyond corporate waffle. In fact, they set the tone for everything we do. Company of Cooks have been working with some of the UK’s most cherished venues since 1996, delighting customers and clients alike with great food and drinks, brilliant service and an absolute focus on the details that make good restaurants, cafes and bars, great ones. In October 2019 the company was brought into the CH&CO family. The completion of the deal saw Company of Cooks become the group’s go-to operators in heritage and performance venues, art galleries and destinations. We are excited to be recruiting for a Deputy Head of Operations based at Wisley Gardens.

Location: Wisley Gardens
Salary: £45,000-£50,000 per annum
Shift Pattern: 5 over 7 days, 40 hours week between the hours of 8:00-19:00 with occasional evenings during events

Key responsibilities

• Overseeing four General Managers
• Conduct ongoing reviews of food and service, providing constructive feedback to chefs and the service team, ensuring continuous improvement and excellence
• Implement rigorous quality control measures, including audits, guest feedback reviews, and mystery diner assessments, to uphold brand expectations and drive guest satisfaction
• Lead, motivate, and inspire the team to deliver exceptional customer service and achieve operational excellence
• Manage staffing levels effectively, leading recruitment and onboarding processes to build a high-performing team
• Oversee financial budgets, forecasting, and P&L performance, taking proactive measures to control costs, drive revenue, and improve gross margins
• Maintain compliance with company financial policies, tax regulations, and audit requirements, providing accurate reporting and analysis to highlight risks and opportunities
• Ensure full compliance with health and safety regulations, food hygiene standards, and other legal requirements
• Report regularly to the Head of Operations, providing updates on site performance, financial status, and operational challenges

Previous experience working within a multisite position is essential

What's in it for you?

Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.

• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers

Company of Cooks officially formed part of CH&CO Catering Group Ltd in 2020.

A Honest Approach, A Passionate Team, Quietly Confident